FREQUENTLY ASKED QUESTIONS
WHAT SERVICES ARE AVAILABLE?
WHEN SHOULD I EXPECT MY ORDER IN THE MAIL?
We expect to have your order signed, sealed and delivered to your doorstep within 2 weeks of purchase. There is often delays on shipping due to the impact of COVID-19. Refer to the tracking number provided on your invoice.
WHAT IS YOUR RETURN POLICY?
Prints/ Canvases: We guarantee superb, quality Prints and Canvases - completely free of flaw. If it doesn't arrive that way, please contact us within 5 days to resolve even if the resolution results in a refund.
Designs/ Logos: No refunds on digital goods - being that it is a non tangible good that can't be monitored after purchase.
WHAT IS A REVISION?
A revision is improving the existing logo details such as size, shape, color. Anything outside of that would be a redraw - changing the entire design.
Art Of Sumi offers services tailored for designs for anything you can imagine.
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